Shipping policy

At Urn Centre Australia, we strive to provide efficient and reliable shipping services to our valued customers. Please read our shipping policy carefully to understand how we handle the shipping of our products.

  1. Shipping Methods and Providers: We work with multiple shipping providers to ensure that your order is delivered in a timely and secure manner. The selection of shipping methods and providers depends on the nature of the products and services ordered, as well as the destination of the shipment.

  2. Delivery Time: The delivery time for your order may vary based on factors such as the customization of the product, the original location of the item, and the destination address. While we make every effort to deliver your order as quickly as possible, we cannot guarantee specific delivery dates or times.

  3. Tracking Information: Once your order has been shipped, we will provide you with tracking information, if available. This allows you to monitor the progress of your shipment and have an estimated timeframe for delivery. Please note that tracking information may not be available for all shipping methods.

  4. Delivery Issues: In the event of any delivery issues or concerns, please contact our customer support team. We will do our best to assist you and resolve any problems related to the shipment of your order. Please note that we cannot be held responsible for delays or issues caused by factors beyond our control, such as weather conditions or customs procedures.

  5. Customs and Import Duties: For international shipments, please be aware that customs and import duties may apply upon arrival in the destination country. These additional charges are the responsibility of the customer and may vary depending on the country's regulations. We recommend checking with your local customs office for more information on potential fees or restrictions.

  6. Address Accuracy: It is the customer's responsibility to provide accurate and complete shipping information. Please ensure that the shipping address provided during checkout is correct to avoid any delays or issues with delivery. We cannot be held responsible for any incorrect or undeliverable addresses provided by the customer.

  7. Promised Delivery Times: While we strive to provide accurate delivery estimates, please note that any delivery timeframes mentioned on our website or provided by our customer support team are for reference purposes only. We cannot guarantee specific delivery dates or times due to potential unforeseen circumstances during the shipping process.

  8. Contact Us: If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer support team. You can reach us by email at info@urncentre.com.au or through our contact form on the website.

Thank you for choosing Urn Centre Australia. We appreciate your understanding and cooperation regarding our shipping policy as we work to ensure a smooth and reliable delivery of your order.